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AK#Notes

Anything You Want

Anything You Want

Author: Derek Sivers Created time: March 21, 2021 12:38 AM Page No.: 96 Progress: ✔️

What I am going to to do after reading it?

Points

Meaning

Stories


Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

We all had a wonderful celebration afterward and the whole party marched down the 6th. I hope you had a wonderful time shopping at CD Baby. We sure did.

Your picture is on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!! That one silly e-mail, sent out with every order, has been so loved

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

That one silly e-mail, sent out with every order, has been so loved that if you search Google for “private CD Baby jet,” you’ll get almost twenty thousand results. Each one is somebody who got the email and loved it enough to post it on his website and tell all his friends. That one goofy e-mail created thousands of new customers. When you’re thinking of how to make your business


We answered our phone within two rings, always 7am to 10pm, seven days a week. Phones were everywhere, so even if the customer service rep was busy, someone in the warehouse could pick up. All anyone had to do was say, “CD Baby!” Customers loved this! Someone actually picking up the phone at a company is so rare that musicians would often tell me later at conferences that it was the main reason they decided to go with CD Baby—they could always talk to a weren’t completely swamped, they should take a minute and get to know the caller a bit. Ask about her music. Ask how it’s going. Yes, it would lead to twenty-minute conversations sometimes, but those people became lifelong fans.


Resources

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Quote

I’m a student, not a guru.

— Derek Sivers

If it’s not a hit, switch

— Derek Sivers

“No business plan survives first contact with customers.”

— Steve Blank:

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